Terms of service
Terms & Conditions

1. Introduction

Welcome to Infinity Solutions Facility Management (“we”, “us”, “our”). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully.

2. Services

We provide integrated facility management services including housekeeping, cleaning, maintenance, pest control, landscaping, and associated support. Details of services offered are available on our website and upon request.

3. Bookings and Payments

  • All service bookings must be confirmed through our official channels.

  • Payment terms and rates vary per service and are outlined in individual service quotes or agreements.

  • Payment is due as specified in the invoice; late payments may attract interest or penalties.

4. Service Delivery

  • We strive to provide professional, timely, and satisfactory services.

  • Service schedules and personnel may vary based on availability.

  • We reserve the right to refuse or reschedule services under unforeseen circumstances with due notice.

5. Customer Responsibilities

  • Provide accurate information about the property and service requirements.

  • Ensure safe and accessible working conditions for our staff.

  • Notify us promptly of any changes, cancellations, or special conditions.

6. Cancellation and Rescheduling

  • Cancellation requests must be made at least 24 hours in advance.

  • Late cancellations or no-shows may be subject to charges up to 50% of the booked service cost.

  • Rescheduling is subject to availability.

7. Liability and Insurance

  • We carry insurance coverage as required by law and industry standards.

  • We are not liable for damage caused by conditions outside our control or pre-existing property defects.

  • Client property must be insured for valuables; we are not responsible for loss or damage to personal belongings unless caused by our negligence.

8. Confidentiality and Data Protection

  • We collect and process personal data as per our Privacy Policy.

  • Customer information is kept confidential and only shared with authorized staff or third parties necessary to perform services.

9. Complaints and Dispute Resolution

  • We aim to resolve complaints swiftly and fairly.

  • Any disputes arising from the use of our services will be governed by Indian law and subject to the jurisdiction of local courts.

10. Changes to Terms

  • We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website and notified to customers where appropriate.

    11. Contact Information

    For any questions regarding these Terms, please contact us at
    Email: info@infinitysolutionsfm.com
    Phone/WhatsApp: +91 85300 96787